As ya’ll know, when I found Network Solution’s support was coming up short I decided to go public with my experience via twitter and my blog. They heard me. They definitely recognize word of mouth (or screen as fellow blogger Chrissy puts it). True, the contact I received wasn’t the best – a no-name non support NS tweeter, a service call from a tech with no means to contact him directly, and really vague updates by email, which I couldn’t respond to. But they HEARD me, through the power of blogging and tweeting, they HEARD me.

Shortly after my most recent post yesterday about “fixing” my issues myself, I received a call from their Executive Support Office. I also received a follow up email that went like this:

. . . Once again, please accept my most sincere apologies for any difficulties you may have experienced.  As we discussed, I am conducting a full investigation of your recent experience to ensure that we can better support you and your clients in the future. . .

. . .  For all other inquiries, as a Network Solutions Customer, you are entitled to unlimited access, day or night, to technically skilled Customer Service Representatives who are dedicated to delivering any level of support you may need. To reach us, call . . .